POLICIES & NOTICES

Waiting Time

On journeys collecting from an airport, as standard, Taxi2Cardiff Limited allows all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After that, waiting time is charged at £ 20 / hr pro rata, no matter what the reason.

Taxi2Cardiff Limited will honour requests for collection [X] minutes after flight landing, however customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the the customer is ready earlier than planned and has to wait to the scheduled collection time for the driver to arrive.

Taxi2Cardiff Limited will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to info@taxi2cardiff.com

Waiting time will be charged at £ 20 / hr for all other journeys, either from the scheduled collection time or for any en-route stop.

Tolls 

All Tolls & parking charges are included in the price.­­

Amendments

Any modification must be made to us by email or by telephone to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking

All bookings must be made on the website, by telephone or by e-mail via the office. Confirmations are sent out this way, and the journey is covered. 

Cancellations

Taxi2Cardiff Limited will accept any cancellation as long as 24 hours’ notice is provided. There will be an administration / transaction charge of £7 or 10% (whichever is higher) per journey.  All cancellations must be made by       email to which we will send you confirmation.

If you do not receive an email from Taxi2Cardiff Limited confirming the cancellation, then we have not received it. In this case please call our office number 02921 409607.

In the following circumstances no refunds will be issued:

  • There is no refund if the passenger does not show up on prepaid journeys.
  • No refund is made for cancellation or subsequently cancelling a booking with less than 24 hours notice provided.
  • All other circumstances where a refund may be possible should be addressed directly with Taxi2Cardiff Limited's customer services.

Complaints

Any service grievances should be lodged with our office in writing, preferably by replying to your confirmation e-mail. All complaints must be submitted within 7 days of the event giving rise to the complaint.